77pk Privacy Policy
Your privacy matters to us. This policy explains in plain language what data we collect, why we collect it, and the choices you have over your personal information.
About This Privacy Policy
77pk operates an online casino and sports betting platform serving the Bangladesh market. As part of delivering our services, we collect certain personal information from players. This Privacy Policy explains in detail what categories of data we gather, the purposes for which we process that data, how long we retain it, when and with whom we may share it, and what rights you have as a data subject.
This Privacy Policy forms an integral part of the 77pk Terms & Conditions and should be read together with them. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions. If you have questions about this policy or about how 77pk handles your data, please contact our support team at [email protected] at any time.
77pk is committed to protecting the privacy of all players on its platform. We process personal data only to the extent necessary to deliver a safe, secure, and enjoyable betting and gaming experience. We do not sell your personal information to third parties for commercial marketing purposes. All data transmitted between your device and the 77pk platform is protected by SSL encryption technology.
Our Core Privacy Commitments
All data in transit is protected by industry-standard SSL encryption to prevent interception.
We never sell, rent, or trade your personal data to third parties for marketing purposes.
You can request a copy of the personal data we hold about you at any time by contacting support.
Subject to legal obligations, you may request deletion of your personal data when it is no longer required.
We use essential and analytics cookies. You can manage non-essential cookie preferences via your browser settings.
Reach our privacy team at [email protected] for any data-related query, request, or complaint.
Information We Collect
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1.1
Personal Information You Provide Directly
When you register for a 77pk account, complete KYC verification, make a deposit, request a withdrawal, or contact support, you provide us with personal information which may include:
- Full legal name, date of birth, and nationality.
- Contact details including mobile phone number and email address.
- Residential address in Bangladesh (district, division, or full postal address as required for KYC).
- Identity documents including National Identity Card (NID), passport, or driving licence submitted for age and identity verification.
- Payment method details such as bKash mobile number, Nagad account reference, or bank account details used for deposits and withdrawals.
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1.2
Data Collected Automatically
When you access and use the 77pk platform, we automatically collect technical and usage data including:
- IP address, device type, operating system, and browser information.
- Pages visited, time spent on each page, navigation patterns, and clickstream data.
- Session start and end timestamps, Bangladesh Standard Time (BST, UTC+6).
- Game activity logs including bets placed, games played, amounts wagered, and results.
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1.3
Cookies and Tracking Technologies
77pk uses cookies, pixel tags, and similar technologies to maintain your session, remember your preferences, detect fraudulent activity, and measure platform performance. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies help us understand how players use the platform so we can improve it. For full details on cookies, please see Section 4 of this policy.
How We Use Your Information
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2.1
Purposes of Processing
77pk processes your personal data for the following specific purposes. Each purpose is supported by a legitimate basis for processing:
- Account creation and management: to register your account, verify your identity and age, and maintain your player profile throughout your use of the platform.
- Payment processing: to process deposits, verify payment methods, execute withdrawal requests, and maintain accurate transaction records.
- Fraud prevention and platform security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-account abuse, bot usage, and other prohibited conduct.
- Responsible gaming: to monitor player activity for signs of problem gambling, apply player-requested limits or self-exclusions, and fulfil our duty of care obligations.
- Customer support: to respond to your queries, process complaints, and communicate with you about your account or transactions.
- Platform improvement: to analyse aggregate, anonymised usage data in order to improve game offerings, site performance, and the overall player experience.
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2.2
Marketing Communications
With your prior consent, 77pk may send you promotional communications about bonuses, new games, seasonal offers (such as Eid or BPL promotions), and other platform news via SMS or email. You may opt out of marketing communications at any time by contacting support at [email protected] or by using the unsubscribe option in any marketing email. Opting out of marketing will not affect your ability to use the platform or receive transactional communications such as deposit confirmations and withdrawal notifications.
Sharing & Disclosure of Your Data
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3.1
When We May Share Your Information
77pk does not sell or rent your personal data. We may share your data only in the following limited circumstances:
- Payment processors and financial service providers (including bKash, Nagad, Rocket, and banking partners) — only the data strictly necessary to process your transactions.
- KYC and identity verification service providers — to perform age and identity verification as required for regulatory compliance and fraud prevention.
- IT and platform security service providers who assist us in operating, maintaining, and securing the 77pk platform — subject to strict confidentiality obligations.
- Law enforcement authorities, regulators, or courts — where we are legally required to disclose your data, for example in response to a court order, subpoena, or lawful request from a government authority.
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3.2
No Sale of Personal Data
77pk will never sell, lease, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. Any service providers who receive your data as described above are contractually prohibited from using it for any purpose other than the specific service they are performing for 77pk. All such third-party arrangements are governed by data processing agreements that require the third party to maintain confidentiality and implement appropriate security measures.
Cookies & Tracking Technologies
Cookies are small text files stored on your device when you visit the 77pk platform. We use cookies to keep you logged in between sessions, remember your language and display preferences, detect suspicious activity, and understand how players navigate the platform so we can improve it. Cookies do not contain your payment details or identity documents.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform — for example, disabling session cookies will require you to log in each time you visit. Essential cookies cannot be disabled as they are required for the platform to operate.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential (Session) | Keeps you authenticated and maintains your active session on the platform. | Session (deleted on browser close) |
| Functional (Preference) | Remembers your language preference and display settings between visits. | Up to 12 months |
| Analytics | Collects anonymised data on page visits and navigation to help us improve platform performance. | Up to 24 months |
Data Security & Retention
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5.1
Security Measures
77pk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, access controls that restrict data access to authorised personnel only, regular security reviews, and monitoring for suspicious access patterns. While we take these precautions seriously, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact support at [email protected] immediately.
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5.2
Data Retention
77pk retains your personal data for as long as your account is active and for a period thereafter as required to fulfil legal, regulatory, and audit obligations. Account records and transaction histories are typically retained for a minimum of 5 years following account closure to comply with applicable financial record-keeping requirements. Data that is no longer required for any legitimate purpose is securely deleted or anonymised. You may request early deletion of your data subject to any overriding legal obligation that requires us to retain it.
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5.3
Data Breach Response
In the event of a personal data breach that poses a risk to your rights or interests, 77pk will take immediate steps to contain and remediate the breach. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. Notification will include a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures we are taking to address it.
Your Privacy Rights
As a player on the 77pk platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a request.
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6.1
Right of Access
You have the right to request a copy of the personal data that 77pk holds about you, together with information about how we process it, why we process it, and how long we intend to retain it. We will provide this in a clear, readable format.
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6.2
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details (such as contact number or email address) directly within your account settings, or by contacting support.
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6.3
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. This right is subject to legal retention obligations — for example, we are required to retain transaction records for regulatory compliance purposes even after account closure.
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6.4
Right to Restrict Processing
In certain circumstances — for example, while we are verifying the accuracy of data you have disputed — you may request that we restrict the processing of your personal data. During any such restriction, we will continue to store the data but will not actively process it beyond what is required to maintain the restriction.
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6.5
Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. On receipt of such an objection, we will immediately cease processing your data for marketing purposes. You will continue to receive essential transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) regardless of your marketing preference.
Minors, Policy Updates & Contact
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7.1
Minors & Age Restriction
The 77pk platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on the 77pk platform, please contact us immediately at [email protected].
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7.2
Updates to This Privacy Policy
77pk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The most current version will always be published on the 77pk website with the date of last update clearly indicated at the top of the page. Where a change is material — for example, a new category of data being collected or a new category of third party being given access — we will notify registered players by email or in-platform notification prior to the change taking effect. Your continued use of the platform following such notification constitutes acceptance of the revised Privacy Policy.
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7.3
Contact & Privacy Queries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data that 77pk holds about you, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week. When submitting a privacy request, please include your registered username or email address and a clear description of your request so that we can assist you as promptly as possible. We aim to acknowledge all privacy requests within 2 business days and to resolve them within 30 calendar days.
77pk uses SSL encryption and strict data controls to keep your information safe. Explore our casino games and sports betting with complete confidence.